These Terms and Conditions constitute the legally binding agreement between you and 10wim governing your access to and use of the 10wim casino, sportsbook, instant games, and all related services. Please read them carefully before registering or placing any wager on the 10wim platform.
These Terms and Conditions ("Terms", "Agreement") are entered into between 10wim ("the Company", "we", "us", "our") and any natural person who accesses, registers on, or uses the 10wim platform available at 10wim.org ("you", "the Player", "the User"). By creating a 10wim account or by using any product or service offered on the 10wim platform, you acknowledge that you have read, understood, and unconditionally agreed to be bound by these Terms in their entirety. If you do not agree with any provision of these Terms, you must immediately cease using the 10wim platform.
For the purposes of these Terms and Conditions, the following definitions shall apply:
By completing the 10wim account registration process and ticking the confirmation checkbox indicating acceptance of these Terms, you enter into a binding agreement with 10wim. This agreement takes effect at the moment of account registration and remains in force until your 10wim account is permanently closed.
Your continued use of the 10wim Platform after any modification to these Terms constitutes your acceptance of the revised Terms. 10wim will provide reasonable advance notice of material changes, typically through a notification displayed upon your next login to the Platform or via the email address registered to your account.
You must be at least 21 years of age to register and use the 10wim Platform. By creating an account, you warrant and represent that you are 21 years of age or older. 10wim reserves the right to request age verification documentation at any point and to suspend or permanently close any account where the minimum age requirement cannot be conclusively established.
The 10wim Platform is operated primarily for and marketed to English-speaking Pakistani users. It is your sole responsibility to ascertain whether your use of the 10wim Platform is lawful in the jurisdiction in which you are located at the time of use. 10wim makes no representations regarding the legality of its services in any specific jurisdiction and shall bear no liability for any breach of local law by a Player.
The following categories of persons are not permitted to register or maintain an account on 10wim:
Each Player may maintain only one registered account on the 10wim Platform. The creation of multiple accounts by the same individual — whether using different mobile numbers, email addresses, or identity documents — is strictly prohibited and constitutes a material breach of these Terms. Where multiple accounts are discovered to belong to the same individual, 10wim reserves the right to close all such accounts and forfeit any associated balances.
You agree to provide accurate, current, and complete information during registration and to promptly update your account information whenever it changes. Providing false, misleading, or incomplete registration information — including a false date of birth or a name not matching your CNIC — constitutes a breach of these Terms and may result in account closure and withholding of funds pending investigation.
You are solely responsible for maintaining the confidentiality of your 10wim login credentials. You must not share your password with any third party. 10wim will not be held liable for any losses resulting from unauthorised access to your account where you have failed to maintain appropriate security over your credentials. You must notify 10wim support immediately if you suspect your account has been accessed without your authorisation.
10wim is required under its international gaming licence to verify the identity of registered Players before processing withdrawals above set thresholds. The standard KYC documentation for Pakistani Players is a valid Computerised National Identity Card (CNIC). Additional documentation may be requested in specific circumstances including proof of address and proof of payment method ownership. Failure to complete KYC verification when requested will result in withdrawal processing being suspended until verification is complete.
10wim currently accepts deposits and processes withdrawals through the following Pakistani payment methods: JazzCash, EasyPaisa, SadaPay, HBL bank transfer, UBL bank transfer, Meezan Bank transfer, and USDT TRC20. All PKR transactions are processed without currency conversion fees imposed by 10wim. The Company reserves the right to add, modify, or remove supported payment methods at any time with reasonable notice where possible.
Deposits via JazzCash, EasyPaisa, and SadaPay are typically credited to your 10wim account balance within seconds of successful payment confirmation. Bank transfers via HBL, UBL, and Meezan Bank are typically credited within 5–15 minutes during normal banking hours. 10wim bears no liability for delays attributable to the Player's bank or payment provider.
Withdrawal requests will be processed to the same payment method used for the corresponding deposit, subject to KYC verification requirements. 10wim does not charge withdrawal processing fees; however, network or banking fees imposed by the receiving institution are the Player's responsibility. Withdrawal requests that include unwagered bonus funds may be declined or adjusted in accordance with applicable bonus terms.
A complete record of all deposits, withdrawals, bets, and winnings is accessible within your 10wim account under the transaction history section. Players are responsible for retaining their own records for personal financial and tax purposes. 10wim does not provide tax advice and makes no representations regarding the tax treatment of gambling winnings in any jurisdiction.
10wim offers promotional bonuses to new and existing registered Players from time to time, including but not limited to welcome bonuses, reload bonuses, and free spin credits. All bonuses are subject to specific terms and conditions that will be stated clearly at the point of offer, including applicable wagering requirements, eligible game categories, minimum odds restrictions where applicable, and expiry dates.
All bonus amounts credited to a Player's 10wim account are subject to wagering requirements before they or any winnings derived from them become eligible for withdrawal. The specific wagering multiplier applicable to each bonus will be stated in the bonus terms. Where a Player has both a real-money balance and a bonus balance, bets will generally be deducted from the real-money balance first unless otherwise stated.
10wim reserves the right to void bonuses and associated winnings, and to close accounts, in cases where the Company determines that bonuses have been claimed through fraudulent means, collusive betting, the use of multiple accounts, or any strategy designed to systematically exploit promotional offers. Low-margin betting strategies specifically intended to fulfil wagering requirements without genuine gambling intent may be deemed bonus abuse at the Company's discretion.
All casino games available on the 10wim Platform — including slots, live dealer games, table games, instant games, and crash games — operate using certified Random Number Generator (RNG) technology that has been independently audited and approved as part of 10wim's licensing obligations. Published Return to Player (RTP) percentages are theoretical averages over large sample sizes and are not guarantees of individual session outcomes.
Sports betting markets on the 10wim Platform, including cricket, PSL, and other sporting events, are subject to the Company's betting rules applicable to each sport and market type. 10wim reserves the right to void bets in circumstances including but not limited to: technical errors in odds display, events being cancelled or postponed without completion, confirmed match-fixing investigations, or errors arising from data feed failures.
10wim reserves the right to impose maximum win limits on individual bets, game sessions, or promotional play. Maximum win caps, where applicable, will be disclosed in the relevant game rules or bonus terms. Any winnings exceeding a stated maximum win cap may be adjusted to the cap amount without further payment obligation.
In the event of a technical malfunction affecting the display of a game outcome or the crediting of winnings, the Company's records shall be the authoritative reference point for determining the correct game outcome. Bets placed during a confirmed malfunction may be voided and stakes returned at the Company's discretion.
The following conduct is strictly prohibited on the 10wim Platform and will result in account suspension, termination, forfeiture of funds, and may be reported to relevant authorities where applicable:
All content on the 10wim Platform — including but not limited to software, graphics, text, trademarks, logos, game interfaces, and user interface designs — is the intellectual property of 10wim or its licensed content providers and is protected by applicable copyright, trademark, and intellectual property law.
You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the 10wim Platform solely for personal and recreational purposes in accordance with these Terms. This licence does not permit you to copy, reproduce, distribute, modify, create derivative works from, or commercially exploit any element of the 10wim Platform without express prior written consent from the Company.
10wim collects, processes, and stores personal data provided by Players in accordance with the 10wim Privacy Policy, which forms an integral part of this Agreement. By registering on the Platform, you consent to the collection and processing of your personal data as described in the Privacy Policy.
10wim implements industry-standard security measures including 256-bit SSL encryption to protect the transmission of personal and financial data. Player account data is stored on secured servers and is accessible only to authorised 10wim personnel on a need-to-know basis. 10wim does not sell personal data to third-party marketing organisations. For full details of how your data is used, please refer to the 10wim Privacy Policy.
10wim is committed to promoting responsible gambling practices. All registered Players have access to the following Responsible Gaming tools, available at any time through account settings without the need to contact customer support:
If you believe your gambling behaviour is causing harm to yourself or others, we strongly encourage you to use these tools and to seek professional support. For full information, please visit the 10wim Responsible Gaming page.
To the fullest extent permitted by applicable law, 10wim, its directors, officers, employees, affiliates, and licensors shall not be liable for any indirect, incidental, consequential, special, exemplary, or punitive damages arising out of or in connection with your use of the 10wim Platform, including but not limited to:
The total aggregate liability of 10wim to you under these Terms in respect of any single claim or series of connected claims shall not exceed the PKR equivalent of the amount deposited by you in the twelve months preceding the event giving rise to the claim.
10wim reserves the right to amend, update, or replace these Terms at any time. Where amendments are material — that is, where they substantially affect Player rights or obligations — 10wim will provide at least 14 days' advance notice through a Platform notification or registered email. Minor amendments, including typographical corrections, formatting changes, or clarifications that do not alter the substantive meaning of a provision, may be made without advance notice.
It is your responsibility to review the 10wim Terms periodically. The date of the most recent revision is always displayed at the top of this document. Your continued use of the Platform following the effective date of any amendment constitutes acceptance of the revised Terms.
These Terms shall be governed by and construed in accordance with the laws of the jurisdiction in which 10wim's operating entity is incorporated under its international gaming licence. In the event of a dispute arising between you and 10wim, you are encouraged to first contact 10wim customer support to seek an informal resolution.
Where a dispute cannot be resolved informally, the matter may be referred to the dispute resolution procedures available under the terms of 10wim's gaming licence. The decision of the appointed adjudicator in any formal dispute resolution process shall be final and binding on both parties, subject to any express rights of judicial review provided under applicable law.
Nothing in these Terms shall restrict your right to seek emergency injunctive relief from a court of competent jurisdiction where necessary to prevent irreparable harm.
For questions, concerns, or formal notices relating to these Terms and Conditions, please contact the 10wim support team through the live chat feature available on the Platform, or by writing to the following address:
Behind these Terms are six core operational commitments that 10wim maintains for every registered Pakistani player on the Platform.
10wim operates under a valid international gaming licence. Game fairness is independently audited and all operations are subject to regulatory oversight — not a self-declared status.
10wim publishes all bonus terms — wagering requirements, eligible games, expiry dates — clearly and before acceptance. No buried small print designed to catch players out.
Every deposit, withdrawal, and wager on 10wim runs in Pakistani Rupees natively. No hidden conversion fees, no exchange rate surprises when you withdraw your winnings.
10wim's identity verification uses CNIC as the standard document for Pakistani players. The KYC process is thorough but straightforward — designed to protect players, not create unnecessary barriers.
Deposit limits, cool-off periods, and self-exclusion are available instantly in every 10wim account — no support ticket required, no waiting period to activate them.
10wim customer support operates around the clock and is trained on Pakistani payment methods, local banking realities, and the specific queries Pakistani players encounter.
Our support team is available 24/7 and understands the Pakistani gaming and payment landscape. If anything in these Terms is unclear, reach out before registering — we are happy to explain anything in plain language. New to 10wim? Your first deposit is matched 100% up to Rs 10,000.