This Privacy Policy explains in clear terms how 10wim collects, processes, stores, and protects the personal information of every registered Pakistani player. We believe you have an absolute right to know exactly what happens to your data when you use the 10wim platform — and this document is our commitment to that transparency.
This Privacy Policy ("Policy") is issued by 10wim ("the Company", "we", "us", "our") and applies to all personal data collected from individuals ("you", "the Player", "the User") who visit, register on, or interact with the 10wim online casino and sports betting platform accessible at 10wim.org ("the Platform").
10wim is committed to processing personal data lawfully, fairly, and transparently. This Policy is designed to give you a comprehensive and honest account of what personal information we collect, why we collect it, how we use it, and the rights you hold in respect of that information. If at any point you have questions that this Policy does not answer, please contact us at the details provided in Section 14.
This Policy applies to all personal data processing activities conducted by 10wim in connection with the operation of the 10wim Platform. It covers data collected through the Platform website, mobile web application, customer support channels, email correspondence, and any other means by which you interact with 10wim as a registered or prospective player.
This Policy should be read alongside the 10wim Terms and Conditions, which govern your contractual relationship with the Company. In the event of a conflict between this Policy and the Terms and Conditions on a matter of data processing, this Privacy Policy shall take precedence.
By creating a 10wim account or by continuing to use the Platform after this Policy has been presented to you, you acknowledge that you have read and understood its contents. Where 10wim relies on your consent as the legal basis for a specific processing activity, your continued use of the relevant feature constitutes that consent unless you withdraw it through the mechanisms described in Section 10.
For the purposes of applicable data protection law, 10wim is the Data Controller in respect of personal data collected through the Platform. This means that 10wim determines the purposes for which personal data is collected and the manner in which it is processed.
10wim processes personal data as part of its obligations under its international gaming licence, which requires the maintenance of accurate player records, identity verification, anti-money laundering compliance, and responsible gaming monitoring. These obligations are described in detail in the sections below.
When you create a 10wim account, we collect the information you provide during the registration process, including your full name, date of birth, mobile number (in Pakistani +92 format), email address, and the username you select. This data is necessary to establish your account and verify that you meet the minimum age requirement of 21 years.
As required under our international gaming licence, 10wim collects identity verification documents when you request a withdrawal above the applicable threshold or at other times where verification is required. For Pakistani players, the standard KYC document is a valid Computerised National Identity Card (CNIC). We may also collect a selfie photograph for facial recognition matching in certain circumstances, and proof of address documentation where required.
10wim collects data relating to all financial transactions conducted through your account, including deposit amounts, withdrawal requests, the payment method used (JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, SadaPay, or USDT TRC20), transaction timestamps, and transaction reference numbers. This data is retained for regulatory compliance and dispute resolution purposes.
We collect detailed records of your gaming activity on the 10wim Platform, including: games played, wagers placed, bet amounts, game outcomes, session durations, and responsible gaming tool usage. This data is used to manage your account, detect potentially problematic gambling patterns, fulfil regulatory reporting requirements, and improve the platform's game offering.
When you access the 10wim Platform, we automatically collect certain technical information including your IP address, device type, operating system, browser type and version, mobile carrier (where identifiable), screen resolution, and session timestamps. This data is used for security monitoring, fraud detection, platform optimisation, and regulatory compliance.
If you contact 10wim customer support, we retain records of those communications — including live chat transcripts, email correspondence, and any documents shared — for the purposes of resolving your query, training support staff, and maintaining an audit trail of service interactions.
| Category | Data Collected | Purpose |
|---|---|---|
| Registration | Name, DOB, mobile, email | Account creation, age verification |
| KYC / Identity | CNIC scan, selfie, proof of address | Regulatory compliance, AML |
| Financial | Transaction amounts, payment method IDs | Payment processing, AML monitoring |
| Gaming Activity | Bets, outcomes, session data | Account management, responsible gaming |
| Technical | IP, device, browser, carrier | Security, fraud detection |
| Communications | Support chat, emails, documents | Query resolution, audit trail |
10wim uses the personal data collected from you for the following specific purposes:
10wim processes your personal data on the following legal bases, depending on the specific processing activity:
10wim does not sell, rent, or trade your personal data to third parties for their own marketing or commercial purposes. We share your data only in the following limited circumstances:
The 10wim Platform uses cookies and similar tracking technologies to maintain session continuity, remember your preferences, and collect analytical data about how the Platform is used. Cookies are small data files stored on your device by your browser.
These cookies are strictly necessary for the Platform to function and cannot be disabled. They include session authentication tokens that keep you logged in to your 10wim account, security tokens that protect against cross-site request forgery, and load balancing cookies that ensure Platform stability under traffic.
With your consent, 10wim uses analytical cookies to understand how players navigate the Platform — which pages are visited, how long sessions last, and where technical errors are encountered. This data is used in anonymised, aggregated form to improve the Platform and is not linked back to individual player identities in analytics reports.
These cookies remember your display preferences — such as language settings or game category selections — so that the Platform presents itself consistently across sessions without requiring you to reset your preferences each time you log in to your 10wim account.
You can manage cookie preferences through your browser settings at any time. Disabling non-essential cookies will not prevent you from using your 10wim account, though it may affect the continuity of certain personalisation features.
10wim retains personal data for as long as is necessary to fulfil the purposes for which it was collected, subject to the following specific retention rules:
Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in a manner that prevents identification of the individual.
10wim implements a layered set of technical and organisational security measures designed to protect your personal data against unauthorised access, disclosure, alteration, and destruction. These measures include:
As a data subject whose personal information is processed by 10wim, you hold the following rights in relation to your personal data. To exercise any of these rights, contact 10wim at the details provided in Section 14:
As an internationally licensed gaming operator, 10wim may transfer personal data to servers and service providers located outside Pakistan in the course of normal operations — including for cloud storage, KYC processing, and game provision. Such international transfers are conducted with appropriate safeguards in place, including contractual data protection clauses that bind the receiving parties to data protection standards equivalent to those applied by 10wim.
Where personal data is transferred to a country that does not provide a level of data protection deemed adequate under applicable frameworks, 10wim will ensure that appropriate additional protections are in place prior to any such transfer. Where you have concerns about international transfers of your data, you may raise them with 10wim at the contact address provided in Section 14.
The 10wim Platform is strictly prohibited to individuals under the age of 21. 10wim does not knowingly collect or process personal data belonging to minors. The registration process includes an age declaration and 10wim conducts age verification as part of the KYC process.
10wim reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. The "Last Reviewed" date at the top of this Policy indicates when it was most recently updated.
Where changes to this Policy are material — meaning they significantly affect how your personal data is processed or the rights you hold — 10wim will provide advance notice through a prominent notification on the Platform at your next login, or by email to your registered address, before the changes take effect. Continued use of the 10wim Platform after the effective date of an updated Policy constitutes acceptance of the revised terms, unless you exercise your right to object or withdraw consent where applicable.
We encourage you to review this Policy periodically to stay informed about how 10wim protects and uses your personal information.
For all privacy-related enquiries, data subject access requests, or concerns about the processing of your personal data by 10wim, please contact us through the following channel:
Every registered 10wim player holds these rights in relation to their personal data. Contact our support team to exercise any of them.
Request a copy of all data 10wim holds about you
Correct inaccurate or outdated personal data
Request deletion where no legal obligation to retain exists
Pause processing while an accuracy dispute is resolved
Receive your data in machine-readable format
Object to processing based on legitimate interest
These six principles underpin every data processing decision 10wim makes in relation to your personal information.
All data transmitted between your device and the 10wim Platform is encrypted using 256-bit SSL — the same standard used by international financial institutions. Your login credentials, payment data, and KYC documents are protected in transit at all times.
10wim will never sell, rent, or trade your personal data to third-party advertisers or data brokers under any circumstances. Your name, contact details, and gaming history are used exclusively to operate your account and fulfil our licensing obligations.
Your CNIC and identity documents submitted for KYC verification are stored on encrypted servers with strict access controls. Only authorised 10wim compliance staff can access KYC documents, and only where operationally necessary.
10wim collects only the personal data strictly required for each specific purpose. We do not gather data speculatively or hold it in excess of operational and regulatory requirements. When data is no longer needed, it is securely deleted.
If you have opted in to receiving 10wim promotional communications, you can withdraw that consent at any time through your account settings or by contacting support. Unsubscribing from marketing has no effect on your ability to use your account.
10wim publishes its data retention periods openly in this Policy. We do not hold personal data indefinitely. Retention periods are set to meet regulatory requirements and no longer — data is deleted or anonymised when those periods expire.
10wim is an internationally licensed platform committed to treating your personal data with the same rigour we apply to financial security. Pakistani players from Karachi to Lahore to Islamabad can register and play knowing their data is protected, never sold, and governed by a clear and enforceable policy. New players receive a 100% welcome bonus up to Rs 10,000 on their first deposit.